Refund and Return Policy
Before placing an order on our website, please read carefully the terms and conditions applicable to the return procedure. By continuing to place an online order and making the payment, the buyer confirms that he has read, fully understood and fully agrees with these terms of return/refund/replacement of a product.
1. Refund
In accordance with European Union consumer rights laws, you have the right to return products within 14 days of receiving them without giving a specific reason. However, there are exceptions for certain categories of products that cannot be returned:
- Headphone systems that fit completely into the ear are products for intimate use and cannot be returned for reasons of hygiene. This type of product can be returned, only if it is in the original packaging and is unopened (it has the original seal present). If you do NOT agree with this aspect, DO NOT order from our website!
- The video smart cameras in the button are customized devices and produced on special order for each individual customer and cannot be returned. If you do NOT agree with this aspect, DO NOT order from our website!
Most of our products are not standardized products. Most of the time they are made/brought on special order and sometimes they are customized according to the special requirements of the end user. Example: a larger battery for greater autonomy or if you need the device to use it several times, but each time you need a maximum of 60 minutes (after which you put it to recharge) we can put a much smaller battery – decrease considerably the final dimensions.
This kind of products are only used a few times in a short period of time. Some buyers are tempted to purchase a product and after using it and doing its job successfully, they want to send it back to receive the money and thus do their job with the product and stay with the money.
To avoid situations in which the buyer declares that he has only used the device/devices only to do some tests to see if it suits his needs, before you want to make a return to get your money back, keep in mind that:
- The video cameras in the button store on the internal memory absolutely everything that is filmed with it,
- Devices with wireless earpiece also store everything that is spoken on the internal memory.
To make a return, the following steps are required:
Step 1 You must contact us, either by email or through the Whatsapp application (the faster version of real-time communication) at the phone numbers available in the Contact Section. We will decide together on all aspects necessary for the return.
Step 2 Send the package back
Step 3 After we receive the package, we will contact you back through the same communication method you initially chose and we will determine together all the necessary aspects to complete the procedures.
2. Replacing a product with another model
If the product(s) you ordered are not part of the category of products that cannot be returned, you have 30 days from the moment you received the parcel by courier to test the product. If you consider that it does not suit your needs, you can replace it with another product.
In order to be accepted for replacement, you will have to:
- The product must not be part of the category of products that cannot be returned: headphones that fit completely into the ear(if packing is opened – if original seal in remuved) or cameras in a button that are made to special order for each individual buyer,
- The product must not have traces of use, changes or any other aspects that make the product no longer in the same condition as it was initially received,
- The product must be returned with all the accessories originally received.
It will be possible to accept a product back to be replaced with another model, and if it is sent back without accessories or with small traces of wear, but the value of the product will not be the same as the original one. Depending on the missing accessories or the degree of wear and tear, an amount will be determined by which the value of the product will be reduced.
To make a return, the following steps are required:
Step 1 You must contact us, either by email or through the Whatsapp application (the faster version of real-time communication) at the phone numbers available in the Contact Section. We will decide together on all aspects necessary for the return.
Step 2 Send the package back
Step 3 After we receive the package, we will contact you back through the same communication method you initially chose and we will determine together all the necessary aspects to complete the procedures.
3. Product Warranty
All products benefit from the Warranty and comply with the laws in force. Depending on the purchased product, the warranty period is between 12-24 months. As long as the product is within the warranty period, the buyer benefits from the repair or replacement of the product, as the case may be, free of charge. You can read more here: Warranty Policy.
By continuing to work with us, the buyer declares that he has read and understood our policies and agrees with them.
